Dispute Resolution Policy
Effective: 01 March 2026. This policy explains how disputes between task providers and task performers are handled on the OnIT INDIA platform.
This policy works together with our Refund & Cancellation Policy and Terms and Conditions.
1. Role of OnIT INDIA
OnIT INDIA operates as a technology intermediary. We do not employ task performers or supervise task execution. When a dispute arises, we act as a dispute facilitator: we review evidence, apply our policies, and help determine how escrowed funds should be released. We do not guarantee any particular outcome (e.g. full refund to provider or full release to performer).
2. Raising a Dispute
Disputes must be raised within the platform using the available dispute or support flow. Both task provider and task performer should:
- Raise the dispute as soon as the issue is clear (e.g. non-delivery, quality, scope, or cancellation)
- Provide a clear description of the issue
- Submit all relevant evidence (messages, deliverables, screenshots, files) through the platform
Off-platform communications or payments are not part of our dispute process and are not protected.
3. Escrow During Review
When a dispute is raised, funds held in escrow for that task may remain locked until the review is complete. We will not release funds to either party until a resolution decision is made, except where required by law or our Refund & Cancellation Policy.
4. What We Review
Our review may include:
- Task scope and description
- In-app messages and communication
- Deliverables submitted by the performer
- Timeline (deadlines, submission time)
- Conduct of both parties
- Applicable platform policies (including Task Completion & Proof Policy and Refund Policy)
5. Resolution and Finality
Decisions are made case-by-case based on the evidence and our policies. Possible outcomes include full release to the performer, full refund to the provider, or partial release/refund. Platform fees are non-refundable. Our resolution decision is final subject to applicable law. We do not provide arbitration or appeal outside what is required by law.
6. Full Terms
This page is a summary. The full rules are in our Terms and Conditions and Refund & Cancellation Policy. By using the platform, you agree to those terms.