ONIT INDIA – REFUND & CANCELLATION POLICY

1. ROLE OF ONIT INDIA

ONIT INDIA is a technology-enabled marketplace platform connecting independent users.

ONIT INDIA:

• Does not provide services directly
• Does not supervise or control task execution
• Does not guarantee task outcomes

All services are performed independently between Task Providers and Task Performers.

Refund decisions relate only to platform-facilitated transactions and are subject strictly to this Policy.

2. PLATFORM FEES (NON-REFUNDABLE)

ONIT INDIA may charge a Platform Fee for:

• Access to the marketplace
• Task discovery and matching
• Communication tools
• Escrow facilitation
• Dispute support

Once these services are provided:

• Platform Fees are non-refundable
• Payment gateway charges are non-refundable
• Applicable taxes (including GST) are non-refundable unless required by law

Platform Fees are charged for use of the platform infrastructure and not for task outcomes.

3. CANCELLATION BY TASK PROVIDER

A. Before Task Acceptance

If a task is cancelled before a Task Performer accepts:

• The task amount may be refunded (if already paid)
• Platform Fees, gateway charges, and taxes remain non-refundable

B. After Task Acceptance (Before Work Begins)

Cancellation may be permitted only if:

• The Task Performer agrees, or
• ONIT INDIA determines that work has not commenced.

If approved:

• Refund may apply only to the task amount
• Platform Fees remain non-refundable
• Refunds are processed on a case-by-case basis.

C. After Work Has Started

Once work has begun, no automatic refund applies.

Refund decisions depend on:

• Work completed
• Evidence provided
• Communication history
• Platform rules

Partial refunds may apply where partial work has been delivered.

Platform Fees remain non-refundable.

4. CANCELLATION BY TASK PERFORMER

Before Work Starts

The task amount may be refunded to the Task Provider.

After Work Starts

Refund decisions depend on:

• Work delivered
• Evidence submitted
• Platform review

Repeated cancellations by Task Performers may result in:

• Warnings
• Account restrictions
• Account suspension

5. DISPUTES & ESCROW PROTECTION

ONIT INDIA may use an escrow mechanism for payment protection.

If a dispute arises:

• A dispute must be raised within the platform
• Escrow funds may remain locked during review
• Both parties must submit relevant evidence

ONIT INDIA may review:

• Task scope
• Messages
• Deliverables
• Timeline
• Conduct of both parties

Refund decisions are made case-by-case and are final, subject to applicable law.

ONIT INDIA acts as a dispute facilitator and does not guarantee refunds.

6. NON-REFUNDABLE SCENARIOS

Refunds will generally not be provided in situations including but not limited to:

• Change of mind after work has started
• Dissatisfaction without objective evidence
• Delays caused by the Task Provider
• Usable partial work delivered
• Off-platform communication or payment
• Violation of platform policies
• Force majeure events
• Failure to review work within a reasonable time

Platform Fees remain non-refundable in all such situations.

7. OFF-PLATFORM PAYMENTS

Payments conducted outside ONIT INDIA:

• Are not eligible for refunds
• Are not eligible for dispute resolution
• Are not covered under escrow protection

ONIT INDIA bears no responsibility for off-platform transactions.

8. FAILED OR DUPLICATE TRANSACTIONS

In case of:

• Failed payment
• Duplicate debit
• Technical error

The debited amount may be refunded to the original payment method after verification.

Processing time depends on payment gateway and banking systems.

Platform Fees already incurred may not be refundable where services were rendered.

9. REFUND PROCESSING TIMELINE

If a refund is approved:

• Processing time: 5–7 business days
• Final credit time depends on banks or payment providers

ONIT INDIA is not responsible for delays caused by third-party financial institutions.

10. CHARGEBACKS & PAYMENT REVERSALS

Users must not initiate chargebacks or payment reversals without first raising a dispute on ONIT INDIA.

Unauthorized or abusive chargebacks may result in:

• Refund denial
• Recovery from future payouts
• Account suspension
• Permanent account termination

ONIT INDIA reserves the right to recover funds lost due to fraudulent chargebacks.

11. FORCE MAJEURE

Refund obligations may be delayed or suspended due to events beyond reasonable control, including:

• Payment gateway failures
• Banking system outages
• Internet disruptions
• Government actions
• Natural disasters

12. FINAL AUTHORITY

All refund and cancellation decisions are governed by:

• This Policy
• The ONIT INDIA Terms & Conditions
• Applicable Indian law

Nothing in this Policy creates an obligation to issue a refund unless legally required.

13. CONTACT & SUPPORT

For refund or cancellation queries:

Email: support@onitindia.com

For formal grievances:

Contact: Uday Gedam
Email: support@onitindia.com