ONIT INDIA – PRIVACY POLICY

1. ROLE OF ONIT INDIA

ONIT INDIA operates solely as an intermediary platform connecting independent users.

ONIT INDIA does not provide services directly and does not employ Task Performers.

Personal data is processed only for the purpose of operating, securing, and improving the marketplace ecosystem.

2. INFORMATION WE COLLECT

We may collect the following categories of information:

• Mobile number (for OTP authentication)
• Email address
• Profile details and skills
• Task descriptions
• Chat messages
• Ratings and reviews
• Approximate city-level location
• IP address and device information
• Transaction metadata

Where required for fraud prevention or payout security, identity verification documents may be collected, including:

• Aadhaar
• PAN
• Passport
• Driving Licence
• Voter ID

3. PAYMENT INFORMATION

ONIT INDIA collects transaction references, timestamps, and payment status.

We do not store:

• Card numbers
• CVV
• UPI PIN
• Banking credentials

Payments are processed through compliant third-party payment gateways.

4. PURPOSE OF DATA PROCESSING

Personal data is processed for the following purposes:

• User authentication
• Fraud detection and prevention
• Task matching
• Payment processing
• Dispute resolution
• Platform performance improvement
• Legal compliance
• Defense of legal claims

ONIT INDIA does not sell personal data and does not engage in behavioral advertising profiling.

5. USER VISIBILITY

Task Providers and Task Performers may view limited profile and task-related information necessary for task execution.

Sensitive information such as government identification documents and financial credentials are never publicly displayed.

6. DATA SHARING

Personal data may be shared with:

• Payment processors
• Hosting providers
• Infrastructure and technology partners

Such sharing is strictly limited to operational purposes.

Aggregated and anonymized analytics data may be used to improve services.

Personal data is not shared with advertising networks.

7. CROSS-BORDER PROCESSING

Data may be stored and processed in India or other jurisdictions where service providers operate, subject to reasonable safeguards and compliance with applicable Indian law.

8. DATA RETENTION

Personal data is retained only for as long as necessary for:

• Operational purposes
• Legal compliance
• Tax and audit requirements
• Dispute resolution

Inactive data may be anonymized or securely deleted.

9. USER RIGHTS (Digital Personal Data Protection Act, 2023)

Subject to applicable law, users may:

• Request access to personal data
• Request correction of inaccurate data
• Request deletion (subject to legal retention obligations)
• Withdraw consent for non-essential processing

Withdrawal of essential consent may limit platform functionality.

10. SECURITY MEASURES

ONIT INDIA implements reasonable technical and organizational safeguards, including:

• Encryption in transit (HTTPS / TLS)
• Access controls
• Infrastructure monitoring
• Fraud detection systems

While no system can guarantee absolute security, reasonable safeguards are maintained.

11. DATA BREACH RESPONSE

In the event of a confirmed data breach, appropriate containment measures will be initiated promptly.

Users or authorities may be notified where required under applicable law.

12. COMMUNICATION CONSENT

Users consent to receive service-related communications via:

• Email
• SMS
• Phone calls
• WhatsApp
• In-app notifications

Marketing communications include opt-out options.

13. CHILDREN'S DATA

ONIT INDIA is intended for individuals aged 18 years or older.

We do not knowingly collect personal data from minors.

14. CHANGES TO THIS POLICY

This Privacy Policy may be updated periodically.

Continued use of ONIT INDIA following any update constitutes acceptance of the revised Privacy Policy.

15. CONTACT & GRIEVANCE REDRESSAL

For privacy-related questions or grievances:

Contact: Uday Gedam
Email: support@onitindia.com

Address: Tailors Colony, Adilabad, Telangana, India

Response timeline:

• Acknowledgement within 24 hours
• Initial review within 72 hours
• Resolution within 15 business days (subject to complexity)